Privacy policy
Privacy Policy
This Privacy Policy explains how HOWL ("we," "us," "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
When you browse our site or place an order, we may collect:
- Contact details such as your name, phone number, email address, and delivery address
- Order details, including items purchased, order value, and payment method
- Payment information, processed securely through our payment partners (we do not store your full card details)
- Browsing information such as pages visited, device type, and general location, collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order, including confirmations, shipping updates, and support
- Improve our website, products, and customer experience
- Send promotional updates, offers, or new product announcements, where you have opted in
- Prevent fraud and ensure secure transactions
Sharing Your Information
We do not sell or rent your personal information. We may share it only with:
- Courier and logistics partners, to deliver your order
- Payment processors, to complete your transaction securely
- Service providers who support our website operations, such as hosting or marketing tools, under confidentiality obligations
We may also disclose information if required by law or to protect our legal rights.
Our website is hosted and operated using [insert hosting/e-commerce platform, e.g. Shopify], which may process certain data on our behalf as part of running our store.
Cookies
Our website uses cookies to remember your preferences, keep your cart active, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not work as intended.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices
You can:
- Update or correct your account or contact information at any time
- Unsubscribe from promotional emails or messages using the link provided in those communications
- Contact us to request details of the personal information we hold about you
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including order history, customer support, and legal or accounting requirements.
Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Pakistan.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at [insert contact email].