Refund policy

Our promise

If something arrives damaged, defective or not what you ordered, that is on us. We will replace it or refund you, and we cover delivery both ways.

Exchanges

You have 48 working hours from delivery to request an exchange. Contact us on WhatsApp or at support@wearhowl.com with your order number and the reason.

Trying it on

You are welcome to try the cuff on to check the fit. We ask only that it comes back without wear and tear, in its HOWL box.

Who pays delivery

If you are exchanging because you want a different finish or fit, you cover return and replacement delivery. If the item arrived damaged, defective or incorrect, we cover both.

Refunds

For damaged, defective or incorrect items you can choose a replacement or refund. Cash on Delivery orders are refunded by bank transfer within 5 to 7 working days of us receiving the returned item.

Preference returns

Outside of damaged, defective or incorrect items, we offer exchange or store credit rather than a cash refund.